Terms & Conditions

1.1      Parties

This Agreement sets forth the terms and conditions governing access to and use of the WeVerify B.V. (also referred as “WeVerify”, “WV”, “company”, “we”, “our”, “us”) websites, products, and services by any individual or entity (hereinafter referred to as “user,” “customer,” “you,” or “your”), including but not limited to:

• Website visitors accessing any website owned or operated by WeVerify.
• Users of WeVerify services

WeVerify B.V. and Customer are collectively referred to as the “Parties” and individually as a “Party”.

This section defines the Parties to this Agreement. If this Agreement is entered into by an authorized representative of a Party, the duly authorized representative will be described accordingly.

1.2      Definitions

• Company: WeVerify B.V.
• Contract: All the contractual documents related to the delivery of the Services that have been mutually agreed upon by the Parties.
• Customer: legal entity using the services under a contractual agreement
• Electronic Signature: Data in electronic form that is associated or logically connected with other electronic data and used by the signatory for signing purposes.
• eIDAS: Regulation (EU) No 910/2014 of the European Parliament and of the Council dated 23 July 2014, which pertains to electronic identification and confidence-building services for electronic transactions in the internal market, repealing Directive 1999/93/EC.
• KYC: Know Your Customer, process used by financial institutions and other regulated businesses to verify the identity of their clients and to understand their business activities.
• Personal Data: Any information related to an identified or identifiable natural person as defined by applicable law.
• Price List: Part of the Agreement that defines the prices of Services and terms for implementation.  
• Relying Party: Entity relying on the Company’s services
• Service: The combination of services by WeVerify B.V.’s
• Suspension (or Suspending): A procedure initiated by the Customer, the User, or WeVerify B.V., whereby the Service is temporarily suspended, preventing any usage.
• User: natural person/entity using a service of the customer which includes WeVerify’s service
• WV: WeVerify B.V.

1.3      General

• Terms and Conditions (“Terms”) set forth the rules and regulations governing the use of services (detailed in articles 1.5, 1.6, 1.7) provided by WV. By accessing and using our services, you agree to comply with these Terms.
• You represent and warrant that you are: (a) at least 18 years old or of legal age in your jurisdiction and competent to accept these Terms on behalf of your company or business; and (b) you (or your Authorized Users, if applicable) are not located in, under the control of, or a national or resident of a U.S. embargoed country or territory, and you are not considered a prohibited end user under trade restrictions. You acknowledge that if you are unable to make these representations, you are not permitted to use the Site. Additionally, if WV has previously prohibited you from accessing or using the Site, you are not authorized to do so. You also represent and warrant that you have the authority, on behalf of yourself and/or the business you represent, to accept these Terms with binding effect.
• We may update these Terms at any time, including the option to modify, remove, or add additional terms and conditions at our sole discretion, which may include changes to comply with applicable laws. The updated terms will be posted on the Site with a “last updated” date. PLEASE REGULARLY CHECK THIS WEBSITE FOR TIMELY NOTIFICATIONS OF ANY CHANGES. If you continue to use the Site or the services after the revisions take effect, you agree to be bound by the updated Terms. You acknowledge that we shall not be liable to you or any third parties for any modifications to the Terms.

1.4      Restriction on Use

• By using the Site, you agree not to, and will not allow others to, perform any action or transmit any information that, at our sole discretion:
• Promotes or encourages illegal activities.
• Infringes on any third-party rights, including privacy, publicity, and intellectual property rights.
• Is harmful, threatening, abusive, harassing, indecent, defamatory, obscene, discriminatory, vulgar, profane, hateful, violent, inflammatory, or otherwise objectionable.
• Attempts to impersonate someone or an entity.
• Is commercially exploitative (e.g., spam, surveys, contests, pyramid schemes) without our consent.
• Accesses or uses a customer’s WV account without authorization.
• Distributes malware or code that harms software or hardware.
• Disrupts, disables, or damages the Site’s functionality or servers.
• Improperly solicits personal or sensitive information from users.
• Reverse engineers the Site (except as legally permitted).
• Modifies, copies, or commercializes Site content without our consent.
• Uses the Site for benchmarking or developing competing products/services

1.5      Principles of Document Signing Provider

• Provides a secure means of signing electronic documents that complies with relevant regulations, including eIDAS where applicable, and ensures the legal validity and cross-border recognition of electronic signatures when processing data of European Union citizens or businesses.
• Document Signing Services ensure the authenticity of the signer through robust identification methods, including biometric verification and multi-factor authentication where appropriate.
• Document Signing Services maintain an audit trail of document signing activities, detailing the time, date, and identity of all parties involved in the signing process.
• WV is responsible for delivering document signing services for a defined duration as specified in the service agreement.
• The customer is responsible to update their authority to sign in all government and trade registries, alongside the WV’s system, in the event of change in authority to sign. This includes promptly removing any previous signatories and updating the records to reflect the current authorized personnel.

1.6      Principles of KYC Solution

• KYC solutions adhere to stringent verification standards: Collecting accurate identity information from clients to ensure compliance with applicable laws and regulations.
• KYC solutions employ reliable verification methods to confirm customer(subject) identity, including government-issued identification and verification against trusted databases.
• KYC solutions continuously monitor for compliance with regulatory obligations, adjusting procedures as necessary to meet evolving regulatory requirements.
• WV is responsible for providing KYC solutions that include identity verification as stipulated in the service agreement. WV will take all reasonable steps to protect the confidentiality of client information verified during the KYC process.
• WV is committed to ensuring that all KYC processes are conducted in accordance with relevant regulatory frameworks. WV will update its procedures as necessary to remain compliant with any changes in law or regulations pertaining to KYC practices.

1.7      Obligations Related to Use of Services

• As the Customer, you are responsible for carrying out and completing all required steps to utilize the Service. This includes authenticating your user account, uploading documents, and signing them either within your app or on our website. You retain full control over every phase of the document signing process.

1.8      Service Suspension

• The Company reserves the right to suspend access to its services without prior notice if it suspects non-compliance with these Terms, or any other violation that necessitates immediate action for security purposes.
• The service will be suspended in cases where investigations are initiated against the user, their partners, employees, or authorized representatives regarding fraudulent activity, forgery and financial crimes, or if there is content about them in publicly available sources even if an investigation is not initiated, or if the service provider has reasonable and serious doubts in this regard, or if any public authority initiates administrative investigations or proceedings against the user, their partners, employees, or authorized representatives regarding the aforementioned matters and similar situations, or if they are subject to fines and similar sanctions.

1.9       Payment, Billing, and Taxation

• The prices and features of our services and other fee-based offerings are subject to the current purchase options or entitlements offered by us at our sole discretion. Pricing information may be published on our website, detailed in an order form outlining applicable fees and entitlement units available for purchase, or communicated to you via email or in-product notifications. Details regarding your contracted services can be accessed through the administrative console of our service (if such a feature is available) or may be requested through info@weverify.com. We reserve the right to change pricing or adjust the options available without prior notice; however, for ongoing contracts, any price changes will only take effect upon the renewal of your existing contract as specified within the terms of that agreement.
• If you enter into a contract for our services, you agree to pay the applicable fees based on your usage as outlined in the contract. You understand that there is no automatic renewal of services; instead, you will be billed based on the services utilized. You may cancel your service or terminate your account at any time, and should inform us at least five (5) business days in advance if you wish to discontinue services. In addition, we reserve the right to terminate your contract or account in accordance with these Terms.
• Customer payments are non-refundable except as expressly stated in these terms, otherwise agreed upon by the parties, or as required by applicable law. Charges for services will be billed to the Customer based on usage. Payments for pay-as-you-go services will be billed in arrears, unless otherwise specified in the contract.
• When you enter into a contract for our services, you must provide accurate and complete information for a valid payment method that you are authorized to use. You may be billed for services through the payment method you provide, such as a credit card, or through an intermediary provider like iTunes, Google Play, or a similar app store (“App Store”). You must promptly notify us of any changes to your invoicing address and update your account with any modifications related to your payment method. BY ENTERING INTO A CONTRACT FOR OUR SERVICES, YOU AUTHORIZE US AND OUR AGENTS TO CHARGE YOUR PAYMENT METHOD (“AUTHORIZATION”) FOR: (a) THE APPLICABLE SERVICE CHARGES; (b) ANY AND ALL APPLICABLE TAXES; AND (c) ANY OTHER CHARGES INCURRED IN CONNECTION WITH YOUR USE OF OUR SERVICES, INCLUDING ADDITIONAL SERVICES OR Overage Charges. This Authorization remains in effect for the duration of the contract until you cancel the service or it is otherwise terminated in accordance with these Terms, at which point you will still be responsible for any outstanding amounts due.
• If we do not receive timely payment when due, you agree to pay all outstanding amounts upon demand. Any amount not paid within 30 days of the due date may result in the suspension of our services until the payment is made. You also agree to reimburse us for any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred in collecting any overdue amounts. We may accept partial payments without waiving our right to recover the remaining balance due or to pursue any other rights or remedies available to us. Moreover, amounts owed to us may not be withheld or offset by you for any reason against amounts that are owed or claimed to be owed from us.
• We will provide billing and usage information in a format of our choosing, which may change periodically. We reserve the right to rectify any errors or inaccuracies we identify, even after an invoice has been issued or payment has been received. You must notify us of any billing issues (including disputed amounts) within thirty (30) days of their appearance on your invoice. If you fail to raise such issues within this timeframe, you waive your right to dispute them.
• All fees are exclusive of taxes under applicable law (including VAT, sales taxes, and all other applicable taxes). You are responsible for determining and remitting all applicable taxes.
• If WV is required by law to collect and remit any taxes, those taxes will be added to your invoice. Taxes may be applied without prior notice.  You will not deduct any taxes from payments due to WV except where legally required; in such cases, you shall adjust the amount payable to ensure WV receives the net amount due, free from tax liability.
• You acknowledge that the address provided during registration constitutes the place of supply. Upon request, you must furnish WV with your VAT or similar tax identification number to facilitate correct tax treatment.  The parties’ obligations regarding taxes under this section will survive the termination or expiry of this agreement.
• For Customers located outside the European Union (EU), all tax obligations, including any import VAT, sales tax, goods and services tax (GST), or any other relevant tax in the customer’s jurisdiction, rest solely with the Customer. They are solely responsible for determining, declaring, and remitting any and all such taxes.
• If, under this agreement, the company is required to pay any tax or penalty due to the user or arising from reasons attributable to the user, this amount will be invoiced to the customer.
• Even if payments made by the user specify the debt to which they pertain, the company has the right to allocate these payments to any mature debt it chooses.

1.10  Confidentiality and Use of Data

• The Customer shall maintain the strict confidentiality of all Confidential Information, and shall implement security measures to protect such information that are no less stringent than those it employs to protect its own confidential information of similar sensitivity. The Customer shall further promptly notify WeVerify of any unauthorized access, loss, or damage to Confidential Information.
• The Customer is prohibited from using Confidential Information for the development of any competing products or services; copying, modifying, reproducing, distributing, or commercially exploiting any portion of the Confidential Information; or reverse engineering or decompiling the Confidential Information.
• The Customer may share Confidential Information with its employees or outside advisors (“Representatives”) who require access for the purposes of this Agreement, provided that these Representatives are bound by confidentiality agreements with terms as stringent as those stated herein. The Customer is fully accountable for the actions of its Representatives.
• If legally obligated to disclose Confidential Information, the Customer will immediately notify WeVerify to explore legal options for protection. If legal protection is not possible, the Customer will limit disclosure to only the legally required information and request that it remain confidential.
• Upon receipt of a written request from WeVerify, the Customer shall promptly return to WeVerify or securely destroy all documents and other materials (and all copies thereof) containing, reflecting, incorporating, or based upon Confidential Information, and shall further erase all such Confidential Information from its computer and communications systems and other electronic storage media. The Customer shall provide WeVerify with written certification of its compliance with this provision.
• By using the Service, you acknowledge that any personal information can be lawfully processed under your control by the Service. WV processes the Personal Data of the Customer in accordance with all relevant laws, regulations, industry standards, and requirements pertaining to privacy, data protection, confidentiality, and security of Personal Data, including compliance with European Union directives and regulations, specifically the General Data Protection Regulation (GDPR). The Privacy Policy for WV, which outlines how Personal Data is collected, used, and protected concerning the Contract and Services, can be found at weverify.com. Users are encouraged to review the Privacy Policy alongside Terms & Conditions, which are provided to them during the use of the Service.
• WeVerify will ensure that all processing of personal data respects the data subject’s rights under applicable data protection laws.
• Any transfer of personal data outside the European Economic Area (EEA) will comply with applicable data transfer regulations.

1.11  Intellectual Property Rights

• The Site contains proprietary materials that are protected by copyright, trademarks, service marks, patents, and other intellectual property laws and treaties. You agree to comply with all relevant copyright and intellectual property laws, in addition to any proprietary rights notices or restrictions displayed on the Site.You acknowledge that the Site (including the WV Services) includes valuable intellectual property owned by WeVerify and its licensors. All current and future rights to any intellectual property or proprietary rights of any kind—such as information, improvements, design contributions, derivative works, and any related knowledge or processes—will, at all times, remain the exclusive property of WV and its licensors. Any rights not explicitly granted in these Terms or documented in writing between you and WV are reserved by WV, and any unauthorized use of the intellectual property related to the Site is strictly forbidden.
• The trademarks, logos, taglines, and service marks displayed on the Site are registered and/or unregistered trademarks of WV and its licensors. These Trademarks may not be used in any advertising or publicity, or in any manner to suggest WV’s sponsorship of or affiliation with any product, service, event, or organization without obtaining prior express written permission from WV.
• WV is committed to complying with the Copyright Directive (Directive 2019/790/EU) and expects its users to do the same. If you believe that any content or material on the Site infringes your copyrights, please notify us info@weverify.com

1.12  Representations and Warranties

• The User represents and warrants that:

• It is a legally organized and existing entity in good standing under the laws of its jurisdiction, or individuals, is of legal age and capacity to enter into this agreement, or a non-governmental organization (NGO) duly authorized to enter into this agreement.
• It possesses the full right, power, and authority to enter into, execute, and perform this Agreement
• It has duly authorized the execution and performance of this Agreement.
  • The User shall not use the Services for any purpose that is discriminatory, unlawful, harmful, or that would damage the reputation of WeVerify, or that would compromise the security and integrity of the Services. The User’s use of the Services shall be limited to the agreed business purposes.
  • This Agreement sets forth the entire agreement between the parties with respect to the Services. WeVerify disclaims all implied warranties, whether arising under statute, common law, course of dealing, or otherwise, including but not limited to any implied warranties of non-infringement, title, merchantability, fitness for a particular purpose, or conformance to description.  Furthermore, WeVerify makes no warranty that the Services will be free from defects or errors.
  • WeVerify provides the Services “as is” without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. WeVerify does not warrant that the Services are error-free. The Customer acknowledges that the Services are supplemental to its own processes and should not be the sole basis for any business decisions. WeVerify is not a consumer reporting agency and the Services do not constitute a consumer report as defined by. The Services are limited to supporting the Customer’s anti-fraud, due diligence, and identity verification procedures, and do not serve as a factor in establishing eligibility for credit or insurance, or similar purposes.

1.13  Notification Obligation and Document Format

• All notices or communications required or permitted under these Terms shall be in writing and may be delivered by email, registered or certified mail, or any other method that provides a confirmation of delivery.
• Notifications to customers may be sent to the email address provided during account registration or through the administrative console of our service. Customers are responsible for maintaining the accuracy of their contact information and must promptly update us with any changes.
• Customers must provide any notices to us in writing at the address specified in these Terms or by sending an email to info@weverify.com
• Notices will be considered effective upon receipt, or if sent by email, upon confirmation of delivery unless otherwise specified in these Terms.
• It is the customer’s responsibility to ensure that their contact information is current. Any changes to your contact details should be promptly communicated to us.
• Any regulatory notifications required by applicable law will be delivered in a timely manner to ensure compliance.

1.14  Liability

• WeVerify’s total liability under this Agreement (including for its employees’ or subcontractors’ actions) is limited to the matters described below. This includes liability for breach of contract, negligence, misrepresentation, or any other claim arising from this Agreement.
• WeVerify does not limit its liability for fraud, fraudulent misrepresentation, unpaid amounts due under this Agreement, indemnities owed under this Agreement, or any matter where liability limitation is legally prohibited.
• Except as set forth in clause 1.16.2, WeVerify is not liable for lost profits, income, goodwill, revenue, reputation, business opportunities, indirect or consequential damages, or data loss or corruption, unless caused by WeVerify’s breach of this Agreement.
• Except as set forth in clause 1.16.2, WeVerify’s maximum liability is limited to the greater of the total fees paid by the User in the three months before the claim arose. This limit applies cumulatively to all claims.
• The User will indemnify and hold WeVerify harmless from any third-party claims related to the User’s use of the Services or breach of this Agreement, unless the claim is directly caused by WeVerify’s breach.
• Each provision of this Agreement that limits liability, disclaims warranties, or excludes damages is intended to be severable and independent from all other provisions. If any such provision is found invalid, it will not affect the validity or enforceability of any other provision.

1.15  Force Majeure

• Notwithstanding any payment obligations, neither party shall be liable for any failure to perform its obligations under these Terms to the extent such failure is caused by a force majeure event, including but not limited to acts of God, natural disasters, war, civil disturbance, governmental action, or strike. The party affected by such an event shall provide prompt notice to the other party and shall use reasonable efforts to resume performance as soon as reasonably practicable.

1.16  Amendment to Agreement

• The Company reserves the right to amend these Terms. Any changes will be communicated to users, and the revised Terms will take effect upon posting on our website. Continued use of our services after such changes signifies acceptance.
• If the force majeure event defined in Article 16 does not cease within 90 days of its occurrence, either party may terminate the agreement immediately without paying any compensation.

1.17  Termination

• This agreement is effective upon acceptance of the Terms and continues until terminated by either party. Either party may terminate this agreement by providing written notice to the other party.
• If you are a natural person residing in the EU and have not yet started using any of the services provided by WeVerify, you can terminate your account at any time and without providing a reason within fourteen (14) days (cooling-off period) of receiving the WV Services under the Consumer Rights Directive. To do so, please notify us at info@weverify.com. WV will process your cancellation promptly and, in any event, within fourteen (14) days of receiving your notice, refund any amounts you have paid for such WeVerify Services.
• You are entitled to a legal guarantee (contract) stating that if any WV Services are defective or do not comply with these Terms or any associated documentation provided, the Company will offer a reasonable solution to address the defect or non-compliance within a reasonable timeframe and at no extra cost to you. If a satisfactory resolution cannot be achieved, you may terminate these Terms, and WV will refund you the full purchase price of the services.
• Any termination will be managed to minimize potential disruptions for subscribers and relying parties.
• Before terminating its services, WV will inform all subscribers and other entities with which it has established relations, including relying parties and relevant authorities such as supervisory bodies, of the impending termination.
• WV will make information regarding the termination of its services accessible to all relying parties to ensure transparency and awareness.
• Prior to termination, WV’s private keys, including backup copies, shall be destroyed or withdrawn from use in a manner that ensures they cannot be retrieved.
• WV will document and communicate the provisions made for service termination in its practices,
• WV shall have arrangements in place to cover the costs associated with fulfilling these minimum requirements in the event of bankruptcy or inability to bear these costs, in accordance with applicable bankruptcy legislation.

1.18  Dispute Resolution and Applicable Law

• In the event of a dispute arising from these Terms, the parties agree to attempt resolution through negotiation. If unsuccessful, disputes shall be resolved through mediation before escalating to arbitration or litigation.
• This agreement is governed by and construed in accordance with the Dutch law.
• The courts of the Netherlands shall have exclusive jurisdiction to settle any disputes arising under or in connection with this agreement.

1.19  Severability

• Should any provision of this Agreement be held to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be severed from the remaining provisions, which shall continue in full force and effect.

1.20  WV’s Contact Details

WeVerify B.V.

Address: Wilhelminaplein 1 3072DE Rotterdam, The Netherlands

Phone: +31 10 257 99 99

E-mail: info@weverify.com